Our Services

We are a business and marketing strategy consultancy. We work directly with scale-up growth business clients, and the investing Private Equity & Venture Capital organisations, to help build sustainable business growth of top-line revenues, and bottom-line EBITDA. 

We help business leaders achieve sustainable growth and financial numbers across vertical business sectors and country / regional markets around the world (Europe, USA, Americas, Asia & Africa).

We do this by:

Helping to define a new business strategy, designed around target customer personas in the right mix of core, priority growth scale-up opportunity, and adjacent country markets

Building a plan for a customer-centric brand and targeted product marketing value propositions
Putting customer data, analytics and scaleable metrics at the core of the business
Mapping the customer journey across marketing,  business development, sales teams, customer success, and direct / indirect channels

Coaching and training employees in terms of the culture and skills required for success

Deploying the best technology solutions to ensure agile performance

CustomerGig is here to help you to grow your business, by taking advantage of the increasingly important dynamic of the customer-centric world.

85% of Customers would have been retained if the Company had acted on a request

69% of Customers would have stayed if a problem had been resolved

55% of Customers would have stayed if preferencial treatment and rewards had been offered

48% of Customers, nearly half, changed brands due to poor service

26% of people say they look at Facebook, Twitter or blogs when learning about a company, and 70% ask family, friends or colleagues.

Source: http://www.marketingweek.co.uk/trends/customer-ret…

53% Customer Loyalty is based on the Purchase Experience

Source: The Challenger Sales, Matthew Dixon & Brent Adamson